Privacy Policy

Last Updated: August 28, 2025

This Privacy Policy explains how ClearLine Call Center (“we”, “us”, “our”) collects, uses, shares, and safeguards personal information when you use our websites, products, and services.

Information We Collect

  • Contact details (name, email, phone) submitted via forms.
  • Business information you share to request a quote or demo.
  • Usage data (IP address, device info, pages visited).
  • Cookies and similar technologies (see Cookie Policy).

How We Use Your Information

  • Provide and improve our services and customer support.
  • Respond to inquiries, proposals, and demo/meeting requests.
  • Analyze site performance and prevent fraud or misuse.
  • Send service updates or marketing (with your consent where required).

Legal Bases (EEA/UK)

We process personal data based on legitimate interests, contract necessity, consent (where obtained), and legal obligations.

Sharing & Transfers

We may share data with trusted providers strictly to operate our services (e.g., hosting, analytics, email delivery). Examples include AWS (hosting, email via Amazon SES) and analytics providers. These parties must protect your data and only process it on our instructions.

Data Retention

We keep personal data only as long as necessary for the purposes described or as required by law. We then delete or anonymize it.

Security

We use technical and organizational measures to protect your information. No method of transmission or storage is 100% secure; we continuously improve our safeguards.

Your Rights

  • Access, correct, or delete your personal data.
  • Object to or restrict processing in certain cases.
  • Withdraw consent where processing is based on consent.
  • Data portability (receive a copy in a machine-readable format).

To exercise rights, contact us at contact@clearline.info.

International Transfers

If data is transferred outside your jurisdiction, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information.

Children

Our services are not directed to children. If you believe a child provided us personal data, please contact us and we will take appropriate action.

Contact

ClearLine Call Center Email: contact@clearline.info

Changes to This Policy

We may update this Privacy Policy from time to time. We’ll post the new date above.