Our Foundation
Built on strong values and driven by a clear mission to transform how businesses connect with their customers.
Our Mission
To bridge communication gaps between businesses and their customers through exceptional multilingual support services, fostering meaningful connections that drive success.
Our Values
We believe in clarity, professionalism, and cultural sensitivity. Every interaction is an opportunity to build trust and deliver exceptional customer experiences.
Our Vision
To become the leading multilingual communication partner for businesses worldwide, setting new standards for customer service excellence and innovation.
Our Impact
Serving 60+ clients across multiple continents, we've facilitated millions of customer interactions, helping businesses grow and thrive in global markets.
Driving Excellence Through Innovation
Every day, we work to bridge communication gaps and create meaningful connections that drive business success. Our commitment to excellence, innovation, and cultural understanding sets us apart in the global marketplace.
Meet Our Team
The passionate professionals behind ClearLine's success, bringing together diverse expertise and cultural understanding with a team of 32 dedicated agents.
Mehmet Sahiti
Chief Executive Officer
15+ years of experience in sales and customer service
Xhevdet Dushica
Chief Operating Officer
12+ years of experience in call center management and customer service excellence, BPO expert, nearshoring specialist
Herolind Luzha
Chief Technology Officer
11+ years of experience in software development and system architecture, app developer, cloud computing specialist
Sofian Sahiti
Chief Sales Officer
Focused on building long-term partnerships and customer satisfaction
Our Journey
From a small startup in Kosovo to a global communication solutions provider, here's how we've grown.
Company Founded
ClearLine was established in Gjilan, Kosovo, with a vision to provide exceptional multilingual customer service.
First International Client
Secured our first major contract with a German e-commerce company, marking our entry into European markets.
Team Expansion
Grew our team to 32 multilingual agents and expanded our service offerings to include technical support.
Technology Innovation
Launched our proprietary multichannel communication platform, integrating phone, email, chat, and social media.
Global Recognition
Received our first industry awards for customer service excellence and opened our second office.
Milestone Achievement
Reached 2000+ satisfied clients and 30 industry awards, establishing ourselves as a premier service provider.